Privacy Policy
Last updated: May 26, 2026
Fiber First respects your privacy. This policy explains what data we collect, why we collect it, and how we keep it safe. We've written it in plain language because legal jargon helps no one.
Who we are
Fiber First is a product of Holistic Health Collective, based in the Netherlands. You can reach us anytime at hi@fiberfirst.me.
What we collect
- Your name and email address — when you create an account or join our list
- Payment information — processed securely by Mollie. We never see or store your card details
- Account preferences — your fiber target, units, settings
- Tracking data — foods you log, fiber intake, plant count, gut score
- Basic technical info — browser, device type, IP address (used for currency detection, security, and analytics)
How we use it
- To provide the service (tracking, calculations, syncing your data)
- To send you emails — build updates before launch, launch news, occasional tips. You can unsubscribe anytime
- To process payments for Premium subscriptions
- To improve Fiber First using aggregated, anonymized usage patterns
- To respond to your support questions
Legal basis for processing
Under GDPR, we need a legal basis to process your personal data. Here's how it breaks down:
- Contract performance — to create your account, run your subscription, and provide the service
- Consent — for marketing emails, optional analytics, and Meta Pixel cookies
- Legitimate interest — for security, fraud prevention, and improving the product
- Legal obligation — for tax records and regulatory compliance
You can withdraw consent for marketing or cookies anytime by managing your preferences or contacting us.
Who we share it with
We don't sell your data. We work with a small number of trusted providers to run the service:
- Mollie — payment processing
- Flodesk — email delivery
- Cloudflare — hosting and app infrastructure
- Supabase — secure data storage for your account and tracking history
- Meta Pixel & Conversions API — only set if you accept cookies; used to measure ad effectiveness
Each of these providers has its own privacy policy and processes data on our instructions.
International data transfers
Some of our service providers are based outside the European Economic Area — for example, Supabase, Flodesk, and Meta. When your data is transferred outside the EEA, we rely on:
- EU Standard Contractual Clauses (SCCs) — approved by the European Commission
- EU-US Data Privacy Framework — for providers that participate
These mechanisms ensure your data has equivalent protection wherever it's processed.
How long we keep it
We keep your data as long as you have an account with us. Cancelling a subscription doesn't delete your account — your data stays in case you want to resubscribe later. To permanently delete your account and data, email hi@fiberfirst.me, and we'll process the request as soon as we can.
Your rights
Under GDPR, you have the right to:
- Access the data we hold about you
- Correct anything inaccurate
- Delete your data
- Export your data in a portable format
- Object to certain types of processing
Email hi@fiberfirst.me to exercise any of these rights. We respond within 30 days.
Data breach notification
In the unlikely event of a data breach that affects your personal information, we'll notify you and the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) within 72 hours of discovery, as required under GDPR. The notification will explain what happened, what data was affected, and what we're doing about it.
Cookies
We use a small number of cookies. Some are essential — they keep you logged in, remember your settings, and allow the site to function. Others, like Meta Pixel, help us measure how our ads perform. You can manage cookies through your browser settings.
Children
Fiber First is intended for users 16 and older. We don't knowingly collect data from anyone younger.
Changes to this policy
We may update this policy from time to time. We'll provide notice of significant changes. The "last updated" date at the top reflects the current version.
Contact
Questions about your privacy? Email hi@fiberfirst.me and we'll respond as quickly as we can.