Refund Policy

Last updated: May 26, 2026

Why no refunds?

Fiber First is a digital subscription service. The moment your subscription starts, you get full access to all Premium features. Because the value is delivered immediately and ongoing, refunds aren't part of how we operate.

We keep our pricing low and let you cancel anytime, so the risk to you is small.

Cancellation

• You can cancel your subscription anytime from your account settings
• Cancellation stops future charges
• You keep access through the end of your current billing cycle
• No refund is issued for the current billing period

EU 14-day cooling-off waiver

Under EU consumer law, you have 14 days to withdraw from digital service purchases. When you sign up for Fiber First with immediate access to the service, you waive this 14-day right in exchange for using the app right away.

This is standard for subscription apps and you'll confirm this waiver during checkout.

Exceptions

We will issue refunds in these cases:

• Duplicate charges — if you were accidentally charged twice for the same period
• Billing errors — if the wrong amount was charged
• Extended service outages — if the app is unavailable for more than 30 consecutive days, you can request a pro-rated credit or refund

How to cancel

Cancellation is free and takes effect immediately for future billing. You keep access through the end of your current billing cycle.

Cancel from within your Fiber First account settings.

Contact

Questions about billing or refunds? Email hi@fiberfirst.me and we'll respond as quickly as we can.